Marketplace Revamp Case Study

We approached the challenges on four fronts: usability, responsive design, interfaces and notifications. Below you can find an example o our working process:

1. Our first step was conducting a usability audit on the entire site. We reviewed the code on the site and the portals, identifying issues in functionality and usability. Our constant communication with the client helped understand their expectations and prioritizing processes. 
2. We developed a detailed work plan with clear phases to improve the platform. At Ample Tech, we believe the key for a smooth update is to introduce the changes gradually without disrupting functionality. We can then check how the improvements are working and get the input of the customer. 
3. Another area that required work was the responsiveness. The lack of responsive design can make it difficult for users to find what they are looking for. We transformed the existing page’s layout so users can access and browse via any device. 
4. The Ample Tech developers also improved the B2C platform interfaces, eliminating cluttering elements. The goal was to achieve a clean and smooth process for the user. The new and clean interface benefits both for end-users and also the service providers, ultimately improving their ROI.
5. We had to improve the notification system to optimize the purchasing process. Customers now demand to be on the loop as soon as they complete a purchase. We included an automated instant emailing system and improved SMS notifications. That ensures timely contact with the users, giving them valuable information when they need it.